Once you place the order with us we provide u a layout, design and other details of your order.
On your confirmation the order is processed. Since most of the items sold on Mad Over Gifts is customised according to customer’s requirements it would be difficult to cancel the order once placed.
However the items which have technical defects will no doubt be replaced. Notify us of any problems or defects within 10 days from the date of delivery, and we will address it immediately at no extra cost. For damages or breakage due to transit please inform us within 5 days of receiving your package.